Privacy Policy

Last updated: September 2024

Introduction

This Privacy Policy explains how wanderspan collects, uses, and safeguards your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following types of information:

• Name and contact details (email address, postal address)
• Information about your property and garden requirements
• Communication records when you contact us
• Technical data such as IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Deliver our gardening and landscaping services
• Communicate with you about appointments and service updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent (which you can withdraw at any time)
• The necessity to perform a contract with you
• Our legitimate business interests
• Compliance with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist our operations
• Professional advisors such as accountants
• Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to three years after our last interaction.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing

Cookies

Our website uses cookies to enhance your experience. For detailed information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]